Frequently Asked Questions

Everything you need to know about PITAKA products, shipping, and our ecosystem.

What materials are used in PITAKA products?

We specialize in high-tech materials like Aramid fiber and carbon fiber, which are known for being exceptionally lightweight yet incredibly durable, often used in aerospace and racing industries.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping times and costs vary depending on the destination, but most orders are processed within 1-2 business days.

What is your return and warranty policy?

We offer a 30-day money-back guarantee for most items. Additionally, our phone cases and accessories come with a limited warranty ranging from 2 months to 1 year depending on the specific product category.

Are PITAKA cases compatible with MagSafe?

Many of our cases, specifically the MagEZ line, are designed with built-in magnets that are fully compatible with MagSafe chargers and accessories for a seamless attachment experience.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.